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FAQs

We are here to help, so never hesitate to contact us with your questions.

What is the best way to reach you?
Can I visit the production facility before placing an order?
What should I provide to get an accurate printing quote?
How should I prepare my files?
What types of files do you accept?
Do you provide artwork templates?
How can I submit my print-ready files?
Will the electronic proof match the final output color?
Do you keep my previously submitted files?
What forms of payment do you accept?
How will I receive my order?
Do you offer Blind Shipping?
Can you split my shipment?
Can you use my shipping account to send the order?

What is the best way to reach you?

You can reach us by phone, fax, or mailing address. Please visit the Company Page for complete details.

Can I visit the production facility before placing an order?

Yes! We would love to show you around our facility, and always welcome our clients to come and do press checks.

What should I provide to get an accurate printing quote?

Finish Size

Flat Size

Number of Pages

Number of Colors

PMS Colors or Ink Names (If Not Using CMYK)

Coating(s)

Paper Specifications

Binding Specifications

Any Special Finishing Requests

File Types You Are Providing

Fonts Used

Date Needed By

Type of Proof Requested (Electronic, Inkjet, etc.)

How should I prepare my files?

Please Create One Print File For Each Item Being Ordered

If You Need to Send Multiple Files for a Single Item, Please “Zip” or “Stuff” the Files Together

Please Embed All Fonts and Convert Images to CMYK or Grayscale (No RGB Images)

What types of files do you accept?

PDF, Print Resolution (Preferred File Format)

JPEG (300-600 DPI with No Compression)

TIFF (Tagged Image File Format)

EPS (Encapsulated PostScript)

Adobe PageMaker

Adobe InDesign

Contact us if you have a different file type

Do you provide artwork templates?

We can provide templates for many of the more commonly printed items. To find out if we have a template for the item you wish to produce, please contact our offices during business hours.

How can I submit my print-ready files?

You can upload on our Upload Page, you can use a free service like (www.hightail.com), or you can send the files to our facility on a storage medium (CD, DVD, Flash Drive, or Other External Drive).

Will the electronic proof match the final output color?

The electronic proof is not meant for color matching. They are low resolution and are simply provided to verify the layout, accuracy, color/font drop-offs, and text of your artwork. If you require a color match, please order a color hard proof.

Do you keep my previously submitted files?

To simplify the process of reordering a job, we retain for your files for a period of time. Generally, the file system is purged of files that have not been used in the last 3 years. Since the files are not held indefinitely, please make sure you keep a copy of your own print-ready files.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, or Check. Payment Terms are available.

How will I receive my order?

You can choose to pick up your order at our facility in Cleveland, OH or you can choose to have your order shipped via UPS, FedEx, Courier, and Truck.

Do you offer Blind Shipping?

If you are placing an order for someone else, you may wish to have the client receive the materials in packaging that does not identify Porath Business Services as the source. There is no charge for the service, but extra shipping and handling fees may apply. Please inquire for additional details.

Can you split my shipment?

Yes. We can split your shipment to different locations, but extra shipping and handling fees may apply.

Can you use my shipping account to send the order?

Yes. Please provide this information once the order is placed. If no information is sent, we will use our standard shipping account.